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Mediation and Conflict
Training
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Individual sessions
Group
sessions
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Does conflict get
swept under the rug?
93% of
workers are negatively affected by inability to deal with conflict
on the job.
--
Vitalsmarts, 2007
69% of
workers avoid confronting co-workers on issues of accountability.
--
Vitalsmarts, 2007
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FKA can
help. FKA's mediation and conflict solutions will help you to:
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Embrace
conflict as a normal part of a healthy work environment
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Get a
clearer understanding about their own bias toward the conflict they
are engaged in
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Actually change old patterns of dysfunctional fighting into productive
working relationships
Training:
Conflict
is one of the most misunderstood subjects in the workplace. We have
training sessions to help individuals understand the value of
conflict. While unhealthy conflict is still something we advise to
avoid, there are productive conflicts that we should not avoid. The
session is designed not only to learn the techniques, but also ready
the person to go out and apply what they learn.
Individual sessions:
When a
person is caught up in the heat of the conflict, it is difficult for
them to get an objective perspective. We help individuals reframe the
way they look at the conflict. They begin by looking as their sided of
the conflict. They end with looking at the other side and preparing to
communicate to the other party.
Group sessions:
It is not
enough just to learn the techniques and plan out what we need to do
individually. To close the loop, one must interact with the person or
parties who they are in conflict with. If we cannot resolve the
conflict through other facilitated sessions, we will take the parties
offline to meet one on one. Here, we help the parties avoid getting
emotionally hooked and get to a positive outcome.
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